Terms & refunds

Last updated: October 2026

What you're buying

A personalized digital storybook (PDF) for personal, non-commercial use. You're welcome to print copies for your family.

Delivery

Books are usually emailed within minutes, and always within 24 hours. If yours hasn't arrived, email us and we'll sort it out.

Happiness promise and refunds

If you're not happy with your book, email us within 14 days of purchase. We'll rewrite it for free, or refund you in full.

Illustrations

Stories and illustrations are created with the help of AI and are made for each order, so small artistic differences from your description are normal.

Contact

[email protected]